sms privacy policy

We Hang Holiday Lights LLC ("We Hang Holiday Lights," "we," "us," or "our") respects your privacy. This SMS Privacy Policy explains how we collect, use, retain, and protect information associated with our text-messaging programs.

INFORMATION WE COLLECT

When you opt in to receive text messages, we may collect:

• Your name and mobile telephone number;
• Your consent choice and the type of messages you requested;
• The date, time, source, and version of the consent disclosure;
• Message history, delivery status, replies, and HELP, STOP, or START requests;
• Service, appointment, or account information needed to provide requested operational notifications; and
• Technical records reasonably necessary to document consent and operate the messaging program.

HOW WE USE SMS INFORMATION

We use SMS information only to:

• Send service-related messages you requested, such as scheduling, crew on-the-way, delay, rescheduling, and job-completion notices;
• Send seasonal announcements, booking reminders, returning-customer outreach, or promotional offers when you separately consent to marketing messages;
• Respond to questions and customer-care requests;
• Process opt-in, opt-out, and help requests;
• Maintain suppression records so we do not text numbers that opted out; and
• Comply with applicable law, carrier requirements, and messaging-program rules.

SEPARATE CONSENT CHOICES

Consent to marketing text messages is separate from consent to informational or service-related text messages. Neither consent is a condition of purchasing goods or services. You may choose one, both, or neither.

MOBILE-INFORMATION SHARING

We do not sell or rent your mobile number or SMS consent information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties, except service providers that help us deliver and administer the messaging program or when disclosure is required by law. Those service providers may use the information only to perform services for us.

RETENTION AND SECURITY

We retain consent, messaging, and suppression records for as long as reasonably necessary to operate the program, document compliance, resolve disputes, and honor opt-out requests. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system can be guaranteed completely secure.

YOUR CHOICES

• Reply STOP to any message to opt out of that messaging program.
• Reply START to opt back in where supported.
• Reply HELP for assistance.
• You may also contact us using the information below.

Opting out of marketing messages does not automatically cancel service-related messages you separately requested; you may opt out of either program at any time.

CHILDREN

Our SMS programs are intended for adults and are not directed to children under 13. We do not knowingly collect SMS consent from children under 13.

CHANGES

We may update this policy periodically. The revised version will be posted at this URL with a new effective date. Material changes to an SMS program will be communicated as required.

CONTACT US

We Hang Holiday Lights LLC
Cave Creek, Arizona 85331
Phone: (480) 234-3099
Email: support@whhl.us

This SMS Privacy Policy supplements any general privacy policy posted by We Hang Holiday Lights.